URGENT, Inc. Privacy Policy

Effective date: September 28, 2026

URGENT, Inc. ("URGENT, Inc.," "we," "us") respects your privacy. This policy explains what personal information we collect through our website, forms and text messaging program, how we use it, and the choices you have.

Information you give us: name, email address, mailing address, mobile phone number, and details you submit through enrollment, registration, contact, donation or volunteer forms.

SMS information: your mobile number, your opt-in consent record (date, time, source), message delivery status, and any replies you send us.

Automatic information: IP address, browser and device type, pages viewed, and cookies or similar technologies used to run and improve the site.

Before or at the time of collecting personal information, we identify the purposes for which it is collected. We collect it by lawful and fair means and, where appropriate, with your knowledge or consent.

We use personal information only for the purposes we specify and other compatible purposes, unless we have your consent or the law requires otherwise. Those purposes are:

• Delivering our programs and services, including enrollment, scheduling and attendance

• Communicating with you by email, phone and, if you opt in, text message

• Processing donations, registrations and requests

• Operating, securing and improving our website

• Meeting legal, funder and reporting obligations

Personal information should be relevant to these purposes and, to the extent necessary, accurate, complete and up to date.

We do not sell or rent personal information. We share it only with:

• Service providers who work on our behalf under confidentiality obligations, such as website hosting, email delivery, payment processing, and our SMS provider Twilio, which transmits our text messages

• Authorities or other parties when required by law, or to protect the rights, safety and property of URGENT, Inc., our participants or others

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages, such as Twilio and wireless carriers.

We keep personal information only as long as necessary to fulfil the purposes above or as the law requires. SMS consent and opt-out records are kept as long as needed to demonstrate compliance.

We send text messages only to people who have opted in.

How you opt in: by checking the SMS consent box on our enrollment or contact forms, or by texting a keyword to our number. The checkbox is optional and never prechecked. Consent is not a condition of enrollment or of any purchase or donation.

What we send: program and enrollment updates, schedule changes, attendance and pickup notices, event reminders, account notifications, and replies to your questions.

Message frequency: varies by your activity and program. Approximately 5 messages per month.

Cost: message and data rates may apply, depending on your mobile plan.

Opt out: reply STOP to any message at any time. You will receive one confirmation and no further texts unless you opt in again.

Help: reply HELP, or contact us at office@urgentinc.org or 786-581-7821.

Carriers: wireless carriers are not liable for delayed or undelivered messages.

Your mobile data: we use your number only to send the messages you agreed to. We do not sell it, and we do not share mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes.

Messages are delivered through Twilio. Twilio and wireless carriers process your number and message content only to transmit messages on our behalf.

Our text messaging program is for parents, guardians and other adults aged 18 or older. We do not knowingly collect mobile numbers from, or send texts to, children under 13. Information about youth participants is provided by a parent or guardian and used only to deliver our programs.

We protect personal information with reasonable safeguards against loss, theft, and unauthorized access, disclosure, copying, use or modification. No method of transmission or storage is completely secure.

You may ask to access, correct or delete your personal information, or opt out of email or text messages, by contacting us. We will make information about our privacy practices readily available on request.

We may update this policy from time to time. The effective date above shows the latest version. Continued use of the site or SMS program after a change means you accept the updated policy.

URGENT, Inc. 1000 NW 1st Ave. Ste. 100 Miami, FL 33136 | Phone 786-581-7821 | office@urgentinc.org